Details We Gather
To make sure your experience stays smooth, secure, and aligned with Australian regulations, we collect certain personal and non-personal details when you interact with our services. This can include info you provide, data collected automatically from your device, and trusted inputs from third-party providers.
What Kind of Information We Collect
- Your Contact & Profile Info: Name, email, mobile number, home address, date of birth, and similar identifiers.
- Login Details: Your chosen username and password. If you access our platform using a social login, we may also receive basic profile data from that service.
- ID Verification Documents: We may request documents such as a valid Australian driver's licence, passport, or other approved government-issued ID, including relevant numbers or photos.
- Payment & Bank Info: We collect payment-related details like bank account or card type. Full card numbers are not stored. For verification and compliance, we may access account data securely via your financial institution.
- Location Data: Your device's location may help us confirm access eligibility, as some features are only available within Australia.
- Feedback & Support Communication: If you reach out with questions, suggestions or support requests, we keep those interactions on file.
- Call Recordings: To meet quality and compliance standards, customer support calls may be recorded and stored securely.
Automatically Collected Data
Our website and partners use cookies and similar tools to enhance your experience and understand how our services are used. This might include:
- Device Details: Browser and operating system info, screen resolution, IP address, device type, and advertising IDs like GAID or IDFA.
- Service Interaction Data: Which pages you visit, features you use, how long you stay on certain screens, and how you navigate the site.
- Browsing Insights: Engagement with marketing content or advertising shown through our platform or communications.
aussieluckygames does not currently respond to “Do Not Track” requests. That said, you can manage how data is collected via your browser settings or by using available opt-out tools (see our “Cookies and Tracking Technologies” section).
Info Received from Trusted Partners
In some cases, we may receive relevant information about you from:
- Payment services that assist with adding or withdrawing funds.
- ID verification and anti-fraud service providers.
- Analytics and advertising partners helping improve your experience.
- Public databases and social platforms you've interacted with through our site.
Where applicable, we may work with Australian fintech providers like Basiq to securely access banking data for verification purposes. By using our services, you agree to this data being processed in line with applicable privacy policies.